Health Resources in Action (HRiA) is a non-profit, public health consulting organization with a mission to help people live healthier lives and create healthy communities through prevention, health promotion, policy, and research. With an emphasis on community engagement and commitment to racial and healthy equity, HRiA has earned a national reputation as a leader in the fields of public health and social change. We work with diverse clients who share our vision of healthier communities, including the U.S. Centers for Disease Control and Prevention, the U.S. Department of Health and Human Services, state and local health departments, hospitals, and private/corporate philanthropic entities.

Since its founding in 1957, HRiA has been at the forefront of public health, leading the way to promote healthier and more vibrant communities. Our work recognizes how structural racism and social and economic factors impact health outcomes. Our health equity framework centers racial equity and guides our work with communities, partners, and clients as well as our internal policies and processes. HRiA is also a member of the National Network of Public Health Institutes with over 40 affiliates across the US.

HRiA’s core services comprise four clusters: (1) capacity building assistance (CBA), (2) grantmaking for biomedical research and community health initiatives, (3) research and evaluation, and (4) health and racial equity. HRiA’s CBA services include training, technical assistance, technical support, and communications services.

As part of our CBA services portfolio, HRiA operates statewide substance use helplines in Massachusetts, Illinois, and Vermont, and an integrated problem gambling helpline in Massachusetts. The helplines comprise state-specific websites and online portals, as well as a single, centralized contact center that manages calls and chats from residents of multiple states. The helplines connect consumers with comprehensive, accurate, and current information about substance use disorder and problem gambling, and referrals to treatment, harm reduction, prevention, and recovery services available in their states. The Illinois Helpline also supports clinicians with resources to support and increase the number of prescribing clinicians of medication for opioid use disorder through the START MOUD project, facilitates access to the helpline via the Illinois prescription monitoring program, and provides additional resource support for callers via the Help is Here telephone menu offering links to state benefits, housing, food, shelter, and mental health service lines.

To learn more about HRiA and our helplines, visit the following:

HRiA is seeking a Product Manager to be an essential part of HRiA’s substance use and gambling helplines portfolio. This person will work with the web and helpline teams to scope, define, and prioritize maintenance, updates, and improvements to the helpline websites. Most work will be performed independently, but the Product Manager will work closely with various teams for planning and execution. The Product Manager should be experienced with and comfortable managing simultaneously a variety of projects from start to finish.

The position is ideal for a self-starter with strong analytical and organizational skills and a creative mindset and approach. This position is a Level 4B (Senior Manager) role at HRiA,, with a salary range of $75k to $85k depending on experience and skills.

The Product Manager will be a champion for the helpline websites and responsible for their oversight. The Product Manager will apply analytics and organizational expertise and creativity to prioritize and deliver improvements to the various helpline websites. In addition to making improvements, they will help to maintain the helpline websites and incorporate a CI/ CD cycle for these sites. The Product Manager will also have an integral role in developing any new websites as the helpline portfolio expands.

This is an exempt, full-time position that either can be based in the Boston office or fully remote anywhere in the US. Currently, HRiA’s Boston office is closed due to the COVID-19 pandemic, and all staff are working remotely (with the option for vaccinated staff to work in the office as desired). HRiA’s office will reopen in early to mid-2022 in a “hybrid model,” enabling Boston-based HRiA employees the option to work remotely and/or in the office.

This description is intended to indicate the kinds of work duties that will be required in this position. It is not intended to limit, or in any way modify, the rights of any supervisor to assign, direct, and contract work of staff under their supervision. The use of a particular illustration describing duties shall not be held to exclude other duties, not mentioned, that are of a similar level or difficulty.

HRiA is actively seeking to build a diverse and experienced staff. The organization encourages multiple perspectives and experiences, supports a multicultural environment, and strives to hire and retain a diverse workforce that reflects the populations we work with and the communities where we work. Diversity is a core value of HRiA resulting in culturally competent services, materials, resources, and programs. Our hiring and business practices appreciate the strengths offered through different backgrounds.

HRiA is an equal opportunity, affirmative action employer and is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.

HRiA offers exceptional employee benefits that include a 35-hour workweek; employer-funded health, dental, and life insurance; a retirement plan that includes an employer-funded tax-deferred annuity; generous vacation time starting at four weeks; sick time; and flexible work schedules.

To apply, submit your cover letter and resume online at https://hria.org/about/careers.